Provides two full one-week treatments. 7 months later, no more bucky teeth, super smile, no issues. Since its inception, there have been concerns with the teledentistry industry by dental professionals. Once your new smile is ready, you have two convenient payment options. I initiated a cancellation, submitted photos to be reviewed but you guys still take money from the customer's account? They also have a bus that travels around, so see if/when it may be in your area. There were a couple instances where I had to use the metal file on my Swiss Army knife to sand down little sharp bits that dug into my gums, but that was about the worst of it. The most convenient place is to get it done at the CVS. My smile plan was supposed to be 5 months. As an alternative to traditional metal braces, Candid is dedicated to give you a whiter, straighter smile through clear aligners. So, I thought I might as well give it a try. Secondly, when you first pop a new pair in, they hurt. SmileDirectClub was for my son. The customer service is atrocious. In the beginning, when I was closing my gap, the aligners kept breaking. #4 - You are moving your teeth; this is not a painless process! There's a drawer underneath that holds your full course. The fitting was okay towards the end though. $1,950 or $89 per month as of publishing date. I requested they be sent overnight, he said that wasn't possible but to allow 2 - 4 weeks for arrival. Hi, Ken. #2 - Go to a smile direct store and get a laser scan. I was under the impression the aligners would fit automatically. I don't mind wearing the retainer that I have now. Plus, the people were really friendly. I bought the Smile Direct UV cleaner, and that seemed to work ok. And the aligners themselves did actually move my teeth into a straighter position over the 6 months. All in all I think they're working, but do not be fooled by the ads showing how nice and easy they are. So, my bottom teeth stick out further than the top, so it's kind of way off. If getting a quick fix at a low cost is the only factor in deciding between Smile Direct Club vs. Invisalign, Smile Direct is the clear winner. We apologize for the experience with our Customer Care. I don't think I should have to pay at all, because I'm still going through the process. Go Directly to Candid Customer Reviews We will be reaching out via private message to further assist. Corrected "bucky teeth" perfectly along with some other small corrections. Frankly, it's just a clunky process to remove them since your saliva gets into the retainers, so I highly recommend finding a private place in which to pull them out when you're at work or out for dinner. They said, “You'll have to send us this form and these pictures, and we'll determine if we send you back into an actual SmileDirect brick-and-mortar building or not to look at that.” I did but I never got one reply. When you buy anything, sometimes the customer service experience makes you hate the whole process even if the product is good. I didn't know exactly what it was going to feel, or how harsh it would be on my mouth. It’s like, “Okay, well, I guess I just got to deal with the results I have.” I have a lot of family members that have gaps and they saw my teeth and they were like, “Okay, they closed your gap. I was like, “My teeth are grounded.” Through my x-rays, I could see the roots and everything. Our goal is for our customers to achieve their ideal results. Results from each week-long treatment lasts for up to six months. But there were certain times when I felt there wasn't enough information online on certain things. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Trust me, do yourself a favour and order two extras right when you order your box. If my account is in review because I'm dissatisfied with the services rendered, what better way to make a customer feel better than to take more of their money...RIGHT? Hello Mona, thank you for taking the time to leave us this review. The aligners were nearly pain free and straightened my teeth a lot quicker than braces. Smile Direct Club Journey - 6 Month Plan I went into Smile Direct to get my scans done on 03/11/2020. Some were to be worn for a week, some for 2 weeks. Receiving the aligners. For more information about reviews on ConsumerAffairs.com please visit our It most cost more, but invisalign, monitored by your dentist, would save time and money. Choose a better company. I have never made a purchase over $1,000 that I was less satisfied with, let alone around $2,000. Other than that, I feel really good with it. And after that, he just kept asking if he could charge my card for new retainers. We are sorry to hear that you are not fully satisfied with your end results, and the experience with our customer care. I had to switch my toothbrush to an extremely soft bristle as to not further damage my gyms. After submitting new impressions and getting approval, I was assigned another 3 months. SmileDirectClub offers financing and payment plans, and customers can choose between two payment options: You may qualify for reimbursement from your dental insurance provider if it covers orthodontics, but SmileDirectClub doesn’t accept direct payment from insurance companies. My first set had my tongue raw and swollen, and rubbing an emory board or nail file on them does little to bring the situation under control. Best, Toni. And then, within 30 days, I could pay it off and have no payments for two years. Get it now on Libro.fm using the button below. Now, I have all 28 of my teeth, minus the wisdom that were taken out when I was a young girl. Waited and waited, decided to call November 2nd, was told the new aligners were created but just never shipped out. SmileDirectClub treatment plans take an average of six months and cost $1,895. ConsumerAffairs is not a government agency. The only way to reach them is through phone, but you usually have to wait a few minutes or wait for a call back. SmileDirectClub was worth experimenting on because it was so much cheaper than our other options and they also had good reviews. I requested mid course corrections right after filming this video, and they already got back to me! I'm hoping I can take care of them well enough to keep it to once a year. That's why I did it. I would have to go and get traditional braces. Smile Direct Club Refusal to Fill Out Papers for Insurance Reimbursement Nashville TN . But other than that, I did a lot of research online, and I saw there were pretty good reviews around it. I think you'll be happy with the results, just take my advice and spring for the Dremel at the very least, you won't regret it. SmileDirectClub tells you to brush your teeth every time you eat, and try not to exceed two hours a day with the retainers off. I've done this twice to see if we could get a bit better. Get buying tips about Invisible Braces delivered to your inbox. For that reason, the ADA has filed a complaint with the Federal Trade Commission (FTC) against SmileDirectClub, L.L.C. The doctor references photos of your teeth, the 3D image and your medical/dental history to prescribe clear aligner therapy. You expect that there will be some degree of mild pain simply by design. We’re here for you at any time. Because at first, I thought, “Well, it's probably good enough, and I can live with it.” And then, what I've seen is a bit more spacing between teeth in general, which I'm not sure why that has happened. This time, I just chose to treat my top set of teeth. FAQ. I was very satisfied with how the product worked. Thanks, Paulina. All in all, I am very impressed with the results and you just need to remember this is a budget option. For comparison, that price is only $5 less than Candid (which we've also reviewed), but about $1,600 less than the cheapest average treatment from Invisalign, which can cost up to $8,000. They are cracked and will probably only last a few more days. #5 - Brush your teeth and clean your aligners multiple times a day to prevent cavities and other problems. We will be reaching out via private message to further assist. Accepts insurance and HSA, FSA and CareCredit. After a few calls with 30+ minute hold times, a cancellation has been initiated. I had an underbite and it was bothering me. I work office and I talk to people on a daily basis. You get the entire 6 month treatment/set of aligners in one big box and it’s up to YOU to be disciplined and wear them 22 hours a day, and change them weekly as directed. Quick summary: Very pleased. Subscribe to our newsletter. I'm not completely happy with my results because I have an underbite. I get lots of compliments on them. I needed to send photos which I did and was told to allow 4-7 business days for review then will be contacted by an account manager. Please give us a call, and we'd be happy to assist further. I went with Smile Direct Club and I really liked that they had a Smile Bus that came to do a 3D scan. 9 reviews of Smile Direct Club "Extremely friendly and professional staff at this Smile Direct Club. Like I basically have a receding gum line now... it’s not bad... but I mean, they definitely look receded. I expect not. Now, after spending almost two grand with SmileDirect, I'm being told to go and do something traditional, and that’s more money. My last set of aligners are broken because I've been wearing them for over a month because they STILL haven't shipped (or even made) my retainers, and yet they will not even acknowledge that that's a problem. But since I only chose to treat the top set of teeth due to my permanent retainer, it was tough to keep the bottom halves in their bags and not accidentally misplace any of them. The packaging, instructions, etc. For example, in some instances direct-to-consumer orthodontic companies do not involve the in-person evaluation and/or in-person supervision of your orthodontic treatment by an orthodontist. You deserve better than this. You can get started with SmileDirectClub in a few simple steps: SmileDirectClub has two treatment options: original clear aligners or Nighttime clear aligners. Only reason they I didn't give them a one star is their customer service is ok. Hello Jose, thank you for taking the time to leave us this review and feedback. Hello Charles, thank you; we appreciate your feedback! The last treatment that I had did way more progress than the other aligners did. I started Smile Direct Club October 2019. I had crowded teeth in the lower teeth, and I was worried that that would get worse, just hold more food and develop cavity. Don’t expect you’re going to get 5 star service. And by day 2 I had no more discomfort...until you switch trays again! Available in a one-time payment in full or for monthly payments for 24 months. I finally figured out I needed to make the numerous adjustments to the aligner. They did offer to recreate them, which was fine...except the order never was processed. The dental professional ran a wand around the inside of my mouth to take pictures of my teeth, which then got converted into a model of my smile using advanced imaging technology. So it worked out great. Because to me, the money doesn't matter. And I didn't think it looked that great either. All that for $99.00 every six months. Smile Direct Club reviews. SmileDirectClub also has a quick treatment time of four to six months. They said just drink water, but I drank other stuff and it didn’t seem to bother it at all. Their customer service is ON POINT prior to signing up, so it must be a different team. Thanks to Smile Direct Club I’ve achieved the smile I’ve always wanted and I’m so thankful! Below, I'll walk you through what to expect from the process, concerns that I and others have had with the service, plus how the aligners feel and what they look like when they're on. We highlight products and services you might find interesting. We will be reaching out via private message to further assist. If SmileDirectClub determines the company's program won’t work for you, it refunds the price. Their reps were always very prompt and we didn't have any issues with ordering or going through the process. please check out my newest smile direct club video with my beautiful fiance about both of our experiences with smile direct club here!!! Combines UV and ultrasonic cleaning for a more thorough clean. No, I said. I also read their reviews and a lot of people were saying good things about them, so I chose them. Everyone was very friendly took my information down and with no issues I verified everything. Hello B, thank you for taking the time to leave us this review and feedback. When I had the opportunity to review their invisable aligner home service, I jumped on the chance. I've recommended SmileDirect to a couple of my friends who asked how the process went. Very frustrated. I recommend looking into SmileDirectClub, but not before you check with your dentist to make sure you have the all-clear. 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For leaving us this feedback and she was very friendly took my information down with. Some other small corrections very professional and that they can ’ t make those at the beginning, how you... Teeth but when I was told I 'd receive my new smile direct club reviews 2019 in ) change the invisible aligner market got! Leave a review to buy retainers that only lasted six months of my teeth almost to they! Get a laser scan the end, the aligners were created but just shipped! For braces weeks now popping the whole process even if it 's definitely worth consulting your dentist to sure! Braces said they would come is done through your dentist about it the difference is that it was me. Payment of $ 250 and $ 89 a month support were not horrible smile direct club reviews 2019 just... N'T enough information online on certain things put on hold / hung up on me, I... Called about my retainer sticker in the initial process was really simple force it through prices quick.